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Online Pharmacy Order Delays
Due to longer fulfillment times and the burden on shipping and carrier services, please anticipate that ALL on-line pharmacy orders from any vendor will be delayed.
Your patience is needed, and appreciated.
On Call hours: Saturday 9-5 and Sunday 9-6
Our veterinarians will be available on the weekend to speak with clients who believe their pet is having an emergency. If the doctor decides the patient needs to be seen you will be directed to one of the local emergency hospitals. We are not allowing our staff to see ANY patients outside of our normal business hours.
4/7/2020: Staff scheduling change announcement for April and possibly May.
April 7, 2020
In order to reduce our human interaction, we have decided to split our staff into separate “teams”. Our thinking is this: if a member of our staff becomes ill with CoVid - 19 symptoms, only half our staff has been exposed to that individual. Those who have been exposed will quarantine, and those on the other “team” can continue to provide service to the community.
For the month of April (and likely the month of May) doctors Rockwell, Reilly and Beckwith will be seeing appointments Mondays, Tuesdays and Wednesdays. Thursdays through Saturdays, doctors Story, Cronin and Meaney will be seeing patients. Tuesdays and Thursdays, we will have surgery time available if needed.
Sundays, we will continue to triage medical emergencies from 9am – 6 pm, however we will NOT be available to see cases at the practice. Urgent emergencies will be referred to Mass Veterinary Referral Hospital or Angell Memorial Medical Center.
As difficult as these decisions have been, it is our goal to keep our employees healthy and our doors open to the animals in the community who need our care.
We appreciate your patience and continued loyalty and support as we navigate these difficult and unsettling times.
Call our office with questions or concerns and please, stay well.
Dr. Jeff and Annie Rockwell
April 1, 2020
To Our Wonderful Clients,
These are extraordinary times, indeed.
As “the other family doctor” we have been deemed essential personnel, and frankly, we don’t feel we’ve ever been more critical to the health and wellness of the families we serve.
Extensive research has proven that companion animals reduce our stress and anxiety, lower our blood pressure, decrease our incidence of heart attack and stroke and boost our immunity. Now, and in the difficult days ahead, it is imperative to keep our furry companions healthy and by our sides.
In this unprecedented CoVid -19 landscape, we have been busy keeping appraised of the most current recommendations in our professional community. Like all other businesses, we have been forced to make some changes in our day to day operations.
One significant change is the presence of our online pharmacy (Click here for the link)To decrease footprint in our office we encourage you to order your food and prescription items online if possible. If you are unable to place your requests online we are currently offering free delivery of food and prescriptions to Marblehead and Swampscott clients.
For the foreseeable future, we are not scheduling most routine appointments and surgeries. When it is necessary to bring your pet to the office, we are currently prohibiting clients (as well as delivery people and vendors) from entering our practice. Rather than bringing your pet into the building, we ask that you text us at our main number, 781-631-8881 when you arrive in the parking lot. Your dog should be on a leash and your cat or other small animals should be in a carrier. When we receive your text, we will send a staff member to receive your pet. It is important that you have your pet OUTSIDE your car when we greet you. If you are bringing a dog, we ask that once we put our “slip lead” on its neck, you unhook the leash and collar you brought from home. If you have a cat or other small animal, please bring the carrier towards the front entrance and place it down. A staff member will pick up the carrier and bring it into the building. IT IS IMPORTANT TO NEVER LEAVE YOUR PET UNATTENDED. We ask that you observe the CDC’s current “social distancing” protocol and remain 6 feet apart from our staff members. We will ask you about your pet’s symptoms and the reason for your pet’s visit at this time.
During your pet’s appointment, we ask that you REMAIN IN YOUR CAR AND REMAIN IN THE PARKING LOT UNLESS OTHERWISE ADVISED. While your pet is being examined, we may need to reach out to you over the phone, or a doctor or nurse may need to speak to you in person. We may also take credit card information over the phone while you wait to further reduce human interaction.
In the unfortunate circumstance that your pet must be euthanized at our practice, we will permit you to be with your pet, but we ask that those who are present are restricted to family members only. If the euthanasia can take place outside, we will provide you a face mask to wear during the procedure. If it is necessary for you to enter the building, you will also be provided a face mask and we ask that you wash your hands thoroughly and immediately in the exam room. As hard as it is and as unnatural as it feels, we will refrain from physical contact with you at this sad time. We will happily take a rain-check for a hug once we have returned to some sense of normalcy!
Finally, if for any reason you need to cancel an appointment, PLEASE call us in advance.
Thank you for your loyalty and trust and we appreciate your continued support. God Bless and stay safe.
– Dr. Jeff and Annie Rockwell